More Troubleshooting Tips coming soon!!!

20" Telescopes & Open Deck

Where's the telescope manual?

Here!

The observing deck roof stops opening (or closing) partway through.

During cold weather, the observing deck roof may stop or struggle (motors straining but roof not moving) partway open (or closed). Stop the movement of the roof (stop button on wall panel) and reverse the direction of the roof by 6-12 inches. Then stop the movement again and proceed back in the original direction.

I can鈥檛 see anything through the eyepiece or no light is reaching the CCD camera.

The fold mirror next to the eyepiece may have been left in the wrong position. Turn the knob fully into the position you are attempting to use.

The mount won鈥檛 move in cold weather.

鈥淓xercise鈥� the mount before attempting slew commands by moving telescope manually using the mount paddle, for ~20 degrees in one continuous motion in both RA and Dec axes.听

The focus buttons don鈥檛 seem to do anything.

The focus mechanism is likely in 鈥渟low鈥� mode. Click the joystick once to switch to 鈥渇ast鈥� mode. 听The LED on the focus paddle will blink twice.听

The mount starts beeping and won鈥檛 move.

Power cycle the mount (do not reboot the computer). 听Flip the little toggle switch off at the base of the telescope (see images here & here) wait for five seconds, and flip back on. 听Move telescope manually using the mount paddle, for ~20 degrees in one continuous motion in both RA and Dec axes. 听If it no longer binds, try a slew using the computer. 听

How can I find out what filters are installed?

See the 20" Telescope Information

24" Telescope & Dome

Where's the telescope manual?

Here!

How can I find out what filters are installed?

See the 24" Telescope Information

Scorpius Computer System

I've forgotten my Scorpius password

Please contact the Scorpius Administrator for a password reset.

I messed up my Scorpius desk settings and can鈥檛 undo it.

Please contact the Scorpius Administrator.

General Observatory

My BuffOne card doesn't work on one of the electronic swipe readers.

First, make sure you are swiping with the mag stripe to the RIGHT. Second,听check with the SBO Manager听to verify that you have been given access to that specific door.听If neither of those fix the issue, your card may be defective. Visit the BuffOne card office to order a new card.

Can I store things in the SBO Refrigerator?

Yes, but please label with your name and date.