This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.
Cohort 3 Migration Date: Sep 4 - 13
Note: Due to the Labor Day holiday and planned maintenance, technical migrations will not start until Wednesday, September 4. This schedule is different from other cohort windows and only impacts this cohort.
How to Contact Us
We have a dedicated support team ready to help you during the migrations. To connect with us you should:
- Use theLive Chat featureon this page (bottom righthand corner)
- Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
- Off-hours: submit your question through the chat interface and we will follow up the next day.
Reschedule Options & Criteria
If your assigned migration window impacts your department/unit's business needs, you may request a reschedule.
Due to the large number of migrations and the scale of the effort, we have carefully assigned sites to specific cohort groups and dates to ensure service integrity and support.
Rescheduling is only considered for:
- Significant business impact (e.g., application or transaction deadlines).
- Conflict with a major event your unit is hosting.
- The primary site manager is out and unavailable to perform the migration review.
How to Reschedule a Migration Window
Confirm Your Status
A required step that needs to be completed byWednesday, Sep 11 at 11:00 a.m MT. with one of the following:
- Confirm launch for Sep 12; or
- Request Extension #1of migration review
- No response by 11:00 a.m. defaults to launch on Sep 12 starting at noon.
For extensions
If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.
Cohort 3: Important Dates & Action Items
Pre-migration Planning Session:Aug 20, 2024
Summary View of Dates:
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Migration window:
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Week 1: Sep 4 - 6
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Week 2: Sep 9 -13
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Extension #1: Sep 16 - 20
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Extension #2: Sep 23-27
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Extension #3: Sep 30 - October 4
Cohort 3 Full Dates & Details
Pre-migration
Aug 30 at 5:00 p.m MT:Site locked to content edits
Oct 4: End of Cohort 2 migrations and reviews. All cohort 3 sites fully launched on the latest version.